Support
Something broken? Write to us.
Support for our apps, the websites and systems we build, and anything else involving MYLALI LLC. One address, answered by people who can actually fix it.
Replies within one business day.
What to send
Help us fix it on the first reply
Use the same email address for all three. A subject line naming the app or project is enough to route it.
App support
A bug, a crash, a question about how something works, or a request to delete your data in one of our apps.
- The app name and version
- Your device and OS version (e.g. iPhone 15, iOS 18.2)
- What you did, and what happened instead
- A screenshot or screen recording if you have one
Project support
Something we built for you is misbehaving, or you need a change to a live system.
- Which system or environment is affected
- When it started, and whether it is still happening
- How many people it is blocking
- Any error message, in full
Everything else
Billing questions, contract and invoice requests, security reports, or press.
- What you need and by when
- For security reports: steps to reproduce, and please do not disclose publicly until we have replied
What you can expect
How we handle support
One business day
Every message gets a human reply within one business day, Monday to Friday, US Eastern time.
Production issues first
If something is down or blocking a team, say so in the subject line and it jumps the queue.
No ticket portal
One email address, answered by the people who built the thing. Nothing to sign up for.
Your data
To ask what personal information we hold, to correct it, or to have it deleted, email the address above — or read the Privacy Policy first. Requests about a specific app are handled per that app's own policy.
Starting a new project instead? Contact is the better door.